What is the DSW Return and Exchange Policy? (2024)

Designer Show Warehouse, better known as DSW, is a store that sells shoes of different brands. Initially, they specialized only in shoes from certain fashion brands. Today, DSW sells a variety of shoes for other occasions, including sports shoes.

But that is not the end of DSW’s growth. The company has included clothing, handbags, and fashion accessories in its catalog, with options for different events or occasions.

Now, there is the possibility that you are not satisfied with your purchase or you need to change the size, model, or even the item itself; we leave you this article to let you know everything about the exchange or return policy of DSW.

Can I return or exchange an item in DSW?

When purchasing clothes or shoes, a common question is whether you can return or exchange an item if it is not in perfect condition or if you received the wrong size.

In the case of DSW, it is possible to return or exchange items as long as the customer complies with this company’s return or exchange policies.

DSW Return Policy

DSW’s return and exchange policy specify that all merchandise other than those marked “FINAL SALE” can be returned or exchanged at a DSW store in the United States.

What is required? The only thing the customer needs is the payment receipt for the item. You will have 90 days from the date of purchase to make the return. However, even if it seems like a long period, the item must be in perfect condition at the moment of return.

The refund process takes between 7 and 10 business days; this will begin to count from when the store receives the product. The refund will start to be processed in DSW’s system, and the funds will be credited in the original way the customer paid for the product.

What if I don’t have my receipt

If you did not find your receipt or invoice, it is possible to return the product. To do so, you must go through the return process with an ID matching the invoice in DSW’s system.

By doing this process, the store will give you a merchandise credit that will be the same as the purchase price.

It is not recommended to rely on this process and to throw away invoices; DSW is entitled to limit the number of returns without the original purchase payment receipt or invoice.

Therefore, this process is valid for emergencies or special circ*mstances, but keeping the invoice or receipt is always recommended in case you need it.

Can I return an item if I have a gift receipt?

If you want to return with a gift receipt, you can proceed with the return by issuing a merchandise credit. It is also possible that the DSW store may offer an exchange and not a return credit.

If the return request is made on the DWS website, the funds will automatically be credited to the original payment funds, i.e., the person who issued the gift receipt.

Can I return an item bought during a discount sale?

If the item were purchased under special discount offers, DSW would refund only the final purchase price, even if the product is no longer on sale.

This means that if you bought a pair of shoes, for example, at $30 on sale and want to return them, but they are now at $45, the store will refund the price you paid when they were on sale ($30).

The rewards or offers will not be available or issued again unless the return is made on the same day of purchase. The customer will then be able to purchase with the same or another available offer, with the money refunded.

DSW Exchange Policy

DSW exchange policies are accepted only if the customer wishes to exchange the same item for another size or color. Still, you cannot exchange a purchased item for another completely different product.

If this is the case, the customer must return the purchase and place a new order.

Can I exchange it online?

If the item was purchased online and you wish to exchange it on the website, the new item will be shipped to your mailing address once DSW has confirmed that FedEx has received the package you want to exchange.

In this way, DSW ensures that the exchange is done simultaneously and the customer does not remain with both products.

For this process, you will not be charged for the shipping; you will receive the exchange confirmation and a tracking number of the package so you can check on the DSW website for the shipping of the new item.

The item to be exchanged must be brand new and unused, along with the original packaging and payment receipt or invoice. Otherwise, DSW will charge the item as a new purchase.

Do I have to pay for the exchange?

Return shipping is free if you are a DSW Gold or Elite member. For regular customers, it is recommended that you use the pre-paid return label, so the shipping cost is $8.50 for any number of items.

What if I miss the 90-day windowfor the return or exchange?

It is possible to make a return after the 90-day guarantee as long as the customer has the original invoice or receipt of payment. The refund will be made as a merchandise credit, regardless of the original payment method.

An exchange made after 60 days will also be issued as a merchandise credit, subject to any difference due on the refund.

References

• “Return and Exchange Policy.” DSW, www.dsw.com/en/us/content/return-and-exchange-policy.