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On 4 full flights per year with certain plans.
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Got questions?
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Wi-Fi Calling allows customers to make and receive calls and texts (SMS & MMS) over aWi-Fi connection. UsingWi-Fi Calling is easy–customers won’t even know they’re making aWi-Fi call. Simply connect to an availableWi-Fi network with aWi-Fi calling-enabled smartphone and continue to make a call or send a text as you would over a cellular connection. No separate app or log-in or number is needed. -
For Magenta post-paid customers, the Personal CellSpot is available with a $25 deposit.
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Where do we start? Benefits include:
- Integrated out-of-the-box experience on
T-Mobile capable devices – no extra app necessary - Uses your existing phone number – no additional logins necessary
- Call or message virtually anyone from almost anywhere you have a
Wi-Fi connection - Extends coverage in areas where no cellular network reaches
- Receive and make
Wi-Fi calls back to the United States from almost anywhere in the world at no additional cost - Available at no additional charge
- Integrated out-of-the-box experience on
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Yes, the Personal CellSpot will work with all ISPs. Your ISP will need to support at least 220 kbps of throughput to ensure a high quality call over
Wi-Fi . -
First connect to a
Wi-Fi network.Wi-Fi Calling is enabled out of the box on most phones. To ensureWi-Fi Calling is enabled, go to Settings. Look for “More…” or something similar. Tap “More…” and scroll to seeWi-Fi Calling. Toggle to the “On” position. You can also choose whether to makeWi-Fi Calling your preferred mode of calling (default), or use cellular for voice calls whenever strong cellular service is available. -
The Personal CellSpot is dual-band and supports 2.4 GHz and 5 GHz concurrent bands at up to 600 Mbps and 1300 Mbps, respectively.
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With next-gen
Wi-Fi Calling,T-Mobile is pioneering a seamless handover between our LTE network and any availableWi-Fi connection so calls don’t drop between the two. Next-genWi-Fi Calling also features HD Voice quality, when calling another HD Voice-capable user. This means our customers can now maintain crystal clear HD Voice calls, whether connected toT-Mobile LTE orWi-Fi –all using their existingT-Mobile number. -
T-Mobile ’s Personal CellSpot is compliant with 802.11 a/b/g/n/ac standards. -
T-Mobile post-paid plans include unlimited voice soWi-Fi Calling does not impact minutes. Every customer is set up to useWi-Fi Calling without any extra effort on their part. -
What are the full device specifications?
- Chipsets: Broadcom TurboQAM™ technology
- Simultaneous Dual-band
Wi-Fi 2.4/5GHz Wireless-AC1900 Gigabit Router - MIMO 3x3 in both 2.4GHz / 5GHz
- Standards supported: 802.11a/b/g/n/ac
- Data rates:
- 1900 Mbps in 11ac with 80 MHz channels
- 600 Mbps in 11n with 40 MHz channels
- Dual USB ports with USB 3.0 for ten times faster data transfer than USB 2.0
- WPA2 Personal / Enterprise security
- WMM (wireless multimedia extensions) - QoS
- WMM-PS (WMM power save)
- (256-QAM) – 80 MHz channels in 5GHz / 11ac
- Beam forming technology
- STBC (Space time block coding)
- Tx power 27dbm
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Yes, you must connect to a
Wi-Fi network before your phone will automatically connect to that same network when in range. Once you’ve connected, you’ll be automatically connected whenWi-Fi is turned on. -
Yes, this is an exclusive offer for
T-Mobile customers as a result of our partnership with Gogo. The service is available toT-Mobile customers at no additional cost on any Gogo-equipped flight to, from, or within the U.S. In order to use the features, you must have a selectWi-Fi Calling enabled device and have made at least oneWi-Fi call to activateWi-Fi Calling feature prior to flying. -
Go to Settings and select
Wi-Fi . A list of availableWi-Fi networks will appear. Select a trusted network and enter a password to connect. After the first connection, the phone will automatically connect to that same network automatically when in range. -
No, you do not need a Gogo account but you do need to be in Airplane Mode and connected to the Gogo
Wi-Fi . It is only available toT-Mobile customers and standard messaging rates apply for customers without unlimited texting. -
Yes, when the device is in range of a reliable
Wi-Fi network,Wi-Fi calls and cellular calls are similar in quality. In fact,T-Mobile is the only major national carrier to offer HD Voice onWi-Fi , and VoLTE for crystal clear HD Voice quality. -
Standard messaging rates apply for customers without unlimited texting.
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For
Wi-Fi calling to work, a customer must have the following technical requirements:- Access to a
Wi-Fi router with a high-speed internet connection - A
Wi-Fi calling-enabled smartphone - A valid 911 address on file
- Access to a
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No, this only covers messaging over
Wi-Fi forT-Mobile customers while in-flight. You can connect to your paid Gogo account through your device to surf the web. -
There are a few places you can go to find out more about
T-Mobile ’sWi-Fi Calling.Wi-Fi Calling setup: http://support.t-mobile.com/docs/DOC-6769Wi-Fi Calling tips for travelers: https://support.t-mobile.com/community/coverage/blog/2014/05/30/take-a-vacation-from-roaming-with-wi-fi-calling
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Wi-Fi Calling must be activated on your phone prior to the first use of the GogoWi-Fi texting service. Making just oneWi-Fi call prior to flight will activate this service. You must also make sure you have the latest software on your device. -
T-Mobile ’s Personal CellSpot has our unique patent-pending software that gives every customer the freedom and power to decide where they want coverage. It’s like aT-Mobile tower in your home. Customers with capable handsets will find that their VoLTE calls can move seamlessly between our LTE network and any availableWi-Fi network. Plus, at home, the Personal CellSpot prioritizesT-Mobile voice traffic over other types ofWi-Fi traffic–such as your kids are streaming a movie, or your co-worker is watching YouTube videos for crystal-clear HD Voice calls. -
Yes, you must be in Airplane Mode and connected only to the Gogo
Wi-Fi in-flight for this service to work. -
Unlike older routers,
T-Mobile ’s Personal CellSpot is designed to handle the multitude of connected devices an average home or small business uses today that can connect to it. Laptops, tablets, security cameras, home appliances – you name it, the Personal CellSpot was designed to handle it. -
Yes. SMS and MMS are both supported.
Limited time offers; subject to change. Participating locations only. Not all features available on all devices.